Lessons in service

How to make the customer's day:

Ring up item marked with regular price. Tell customer item is on sale! Be rewarded with an over exuberant and far too telling about the life of the customer "OH GOOD!"

How to take it all away:

Announce to customer that if she had come in Monday, she could've had another 25% off. Smile at customer.


Grumble, grumble.